Civic
Solutions
Building accessible, secure digital services for cities, counties, and districts.
From ADA-compliant websites to resident portals and online permitting, we help governments deliver fast, transparent services.
Key Badges
- WCAG 2.2 AA / ADA Ready
- Section 508 Alignment
- CJIS-Aware Data Practices
- SDVOSB Supplier
Value
Propositions
- Accessibility by design – WCAG 2.2 AA baked into content, components, and QA.
- Security & compliance – Role-based access, audit trails, encryption, and logging.
- Faster services – Digital forms, e-sign, and AI triage reduce staff load and queue times.
- Resident-centered UX – Plain language, multilingual support, mobile-first.
Automated
Services
- Civic Website Design & CMS (WCAG/ADA, multilingual)
- Online Forms & Permitting (e‑sign + workflow)
- Service Portals (payments, requests, status tracking)
- Records & Open Data Publishing (searchable, exportable)
- AI Assistants for 311 & FAQs (safe, policy‑aware)
- Hosting, Monitoring, & 24/7 Support
Implementation
Process
Discovery & Compliance Readiness – Stakeholder interviews; accessibility & security plan.
Information Architecture – Navigation and content models for departments & services.
Design System – Accessible components matched to your brand standards.
Build & Integrations – Payments, GIS, permitting, and identity providers.
Content & QA – Accessibility checks, plain-language rewrite, screen-reader testing.
Training & Launch – Staff training, go-live, post-launch support.
Proof & Outomes
(sample KPIs)
- 30–60% reduction in phone call volume after portal launch
- 2–3× increase in self-serve completion rates
- <2s page load across core templates
Civic Solutions
FAQ's
Yes—WCAG 2.2 AA with documented audits.
Yes, including human review and glossaries.
We plan structured migrations with validation.
